We want you to be fully satisfied with your purchase. If you would like to return or exchange an item, please review the policy guidelines and initiate your request via the portal at the link below.
In order to receive a refund or exchange for your purchase, your return must meet the following conditions:
- Merchandise must be returned within 15 days of delivery.
- Merchandise must be returned unused and unwashed, with original hangtags/packaging still attached. All items are subject to inspection. We reserve the right to reject returned items that do not meet these guidelines.
*All items marked as "Clearance" are final sale and not returnable.
*Undergarments/base layers are not eligible for return.
*Exchanges can only be processed for a different color and/or size of the same style or for a different style of lesser value. We cannot process an exchange for a style of higher value.
*We do not accept returns from 3rd party retailers, only for items purchased on AvalancheOutdoorSupply.com.
*Outgoing shipping charges are not refunded.
We do not offer free return or exchange shipping for international orders.
Processing a Return
To process a return, please visit our returns portal (link below), enter your order number and email address, then select the items you would like to return/exchange. A prepaid return label will be then be generated and emailed to you. Refunds can take up to 15 business days to be initiated from the date of delivery back to our warehouse.
Returns Portal: https://www.avalancheoutdoorsupply.com/apps/return_prime
*The link above will only work for domestic U.S. orders placed directly on avalancheoutdoorsupply.com.